Customer Service

Our business is to make your job easier and to provide quality care to your patients.

• 24 hour emergency service
• Evaluation of client for specialized products
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
  
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)